In an OpenSearchServer application you may have several tasks that you need to run many times. For example, you may want to periodically duplicate your index on another OpenSearchServer instance.
We have integrated a Scheduler into our...
Services Plans
All OpenSearchServer developpers are important to us and they all help us to understand needs and expectations better. For that reason, our support programs have some common levels of service that are listed below and available to everybody even to free users.
Common features to all support plans
- Access to Community tools,
- Unlimited access to online documentation,
- Access to web-based ticket management tool,
- Web Ticket submission 24 x 7 x 365,
- Full Upgrade Provisions,
- Upgrade Information and directions,
Our Support plans (for one year, for one instance*)
OpenSearchServer |
OpenSearchServer |
|
| E-mail support | Unlimited e-mails | Unlimited e-mails |
| Response
time for non-critical issues |
Up to 2 working days | Up to 8 hours |
| Response
time for critical issues |
Up to 1 working day | 2 hours + online chat |
| Bug fixing | Priority | High priority |
| Active Monitoring & Alerting tool included | Yes | Yes |
| Remote maintenance | No | Yes |
| Quarterly Calls | No | Yes |
| Price for one instance* excluding VAT |
$ 990 |
$ 3990
|
If you wish to know more about our support options or if you wish to order a package, please contact us.