Maintenance and support We can provide support and maintenance for Open Search Server as part of a yearly service plan. Several levels of service exist to answer every need. Interested parties must use a certified version of the software, which we will provide for free. The service plan includes the following: - Certified version of Open Search Server available for download
- Tickets can be logged with our technical support team. Answers will be provided within the contracted-for delay (1)
- On-demand mailing of the setup DVD and the manual (2)
Technical consultation Our engineering team can help with your projects involving Open Search Server.
- Integration – we can help with partial or complete integration of the Open Search Server solution
- Custom development – need a new feature? We can either add it to the normal process, or undertake a customised development project for you
- Training – we can train your technical, project and user teams
SaaS / ASP providing Do you wish to use Open Search Server quickly, without having to deal with the hosting infrastructure? We have access to both mutualised and dedicated hosting spaces, that we can use to provide solutions to your needs. We can thus address issues of both cost and scalability. Do you want to know more? Please write us at
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- The number of tickets which can be opened at any given time, and the maximum allowed response time depend on the service level contracted for.
- Up to one such mailing per year. The software and its documentation can also be downloaded.
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